Our terms in plain English

Tell us roughly how many items you have — you don't need to count.
Your final bill is based on what we actually scan, at the prices on our website.
Minimum charge: £25 per order, before postage and extras.
Discount codes: one code per order, applied to scanning prices (not postage or extras such as USB sticks), and only until the end date shown with the code.

No deposit.
You pay once your scans are ready. We send you a price breakdown with a secure payment link for card, Apple Pay or Google Pay (handled by Stripe, so we never see your card details) and a short preview of your scans. Please check the return address in that message.
You pay for every frame we scan. Slides and negatives that are blank, duplicated or have no usable picture are free. We decide this, and they’re listed on your invoice.
Then we send your download link and post your originals back to that address.

Return postage: £4.95 by tracked post, free on orders of £100 or more (before extras).
Local collection and return: £15 up to 5 miles, £20 for 5-10 miles, £30 for 10-15 miles, on set days.
Congestion, ULEZ and parking charges are added at cost.
Drop-off is free, by appointment.
Postage cover: courier compensation only covers the replacement value of the physical items, not their sentimental value. You choose how to send items to us, so please use a tracked service — Special Delivery for anything irreplaceable.
If items are lost on the way back to you, we'll make the claim with the courier on your behalf.

Standard: most orders ready within 5-7 working days.
Express: ready within 2 working days, +30% on scanning, by arrangement.
Same day: by arrangement only — please check before sending.
Times start when your items arrive and don't include postage.
Bereavements: urgent help at standard prices, no Express charge. We may waive the minimum charge.

One finished set of photos: every photo colour-corrected, cleaned, straightened and cropped. This covers loose prints, album pages, slides and negatives.
Untouched original scans (before our colour correction) can be added to your download for £10 for the whole order.
Named folders and dated file names: free when your photos arrive grouped (for example in separate labelled bags or envelopes) and you give us the names and dates. We can't research or guess dates for you.
Writing on the back of loose prints is scanned too.
Blank and duplicate frames aren't charged.
Free return postage on orders over £100.
A private download page, open for 60 days.

Acid-free archival sleeve pages for your slides or negatives: £1.50 a page (each page holds 20 slides or a full roll of negatives).
An archival binder to keep the pages in: £5.
Without these, your film comes back in the boxes or wallets you sent it in.

Thick, mounted, curled or fragile photos that can't go through our photo scanner are scanned on our flatbed scanner at the flatbed price.
If a lot of your order needs this, we'll ask you first.

VHS / VHS-C £17.50 · cassette £10 · CD £12 · DVD £15.
Home recordings only — we can't copy shop-bought films, music or protected discs.
We'll contact you before handling mouldy or damaged tapes.

Every scan is colour-corrected automatically.
Negatives and slides: most dust and scratches are removed automatically as we scan. Kodachrome slides and traditional black-and-white film are checked individually, and cleaned by hand where automatic removal would harm the picture. Heavily scratched or badly marked film becomes a restoration job — we'll check with you before charging.
If a particular photo still doesn't look right to you, tell us and we'll take another look, free of charge.
Restoration of tears, stains and damage: £10 light, £22 medium, £40 heavy, per photo. Very heavy damage is quoted individually.
We'll always confirm the price before starting.
If we scanned the photo, there's no need to send it back: within the 60 days we restore it straight from the scan.

If we've made a mistake — a scan that's crooked, cropped wrongly, missed or out of focus — tell us within 30 days and we'll redo it free.
This doesn't cover faults in the original photo, such as blur or fading when it was taken.

We keep your digital files for 60 days after delivery, so you have time to download them and ask for any corrections. We'll remind you at 30, 7 and 1 days left.
After 60 days they are permanently deleted.
Please keep your own backup.

We only use your details and photos to complete your order, take payment, keep you updated and meet our legal duties.
We never share your photos or use them for anything else.
A few trusted services help us run your order and only handle your details on our behalf: Stripe (card payments), Cloudflare (your private download page) and Google (email).
We only contact you on WhatsApp if you've asked us to, or messaged us there first, and only about your order. We never send marketing messages without your permission.